After 40 years in business, Disaster One has plenty of reasons to be excited about the future. Established in Greensboro in 1977, the company has not only grown to over 135 employees in 2017, but has also spread its presence to 9 offices in four states with more expansion being planned. “Success in our industry is dependent on doing a great number of things well rather than one job or one single trade,” explains Rasmus Fenger, Disaster One’s president. As a full-service restoration company, Disaster One is tasked with many jobs ranging from small water damage to a full pack out and total reconstruction of an apartment building after a major fire. “In that light I think one of our greatest achievements must be that we have managed to grow the company considerably while maintaining an overall customer satisfaction rating around 95%.”
Disaster One was founded in 1977 as a carpet cleaning company under the name Carpet Cougar. From that humble beginning the company expanded into water extraction, which led to entering the restoration services market. From there the company grew into reconstruction, and today is an unlimited general contractor fully licensed in 10 states.
Fenger purchased Disaster One in 1999. Since then the company has seen steady growth, first expanding into Raleigh in 2002, then Charlotte in 2005, Atlanta in 2008, Fayetteville in 2011, Wilmington in 2012, and Roanoke, VA in 2013. Disaster One also expanded into Florida in 2013 with the acquisition of Apex Emergency Services in Lakeland, and in 2015 opened its newest office in Tampa to serve the greater Tampa Bay metro area. The company’s newest office in Myrtle Beach, SC opened its doors in January 2017.
Restoration industry has matured
Fenger has seen many changes during his tenure at Disaster One. “Our industry has matured,” he says, noting restoration service is much more professional than when he took the helm. “We invest in extensive training for our employees. We now have generally accepted industry standards with which we have to comply to ensure we give professional service to our customers.”
Fenger adds the company strives to maintain the level of performance which resulted in that recognition. “The Disaster One Experience is very important to us – whether it is for our customers, colleagues, or our business partners. Our intention is to be fast, efficient, knowledgeable, and courteous.”
Consistency is an integral part of the Disaster One Experience, explains Fenger. “Keep in mind we come to people when they are hit by an unexpected disaster. They need to know if we’ve taken good care of our customers in the past and whether they can trust us to take care of them as well.”
What does the future hold for Disaster One?
“As much progress as we’ve made, I feel this is still just the beginning. We hope to continue to grow and build on what we have started,” says Fenger. “We have a lot of talented young people in our organization who take a tremendous pride in giving our clients and associates a consistently great experience. It is my hope that no matter the size of our company that anyone who comes into contact with Disaster One will feel that they are dealing with a professional and top notch company.”