We received the following letter from one of our customers. Experiencing a fire or flood in your home can be devastating but it can be overcome. Here is Patricia’s story.
December 3, 2015
To Whom it May concern:
I would be remiss if I did not take the time to express my praise of the way Janice handled my kitchen project. When we first met, I knew I was dealing with a very knowledgeable, competent and caring person. I could not have asked for anyone who could have done a better job. There was never a time that I contacted her as to a worry or concern of mine that she did not respond quickly. She was always able, through her experience and expertise, put my mind at ease. And, this was always done with patience and truly caring about my level of stress. Having never gone through a situation like this before, her understanding was greatly appreciated.
Being a business owner myself, I am well aware of the importance of how an employee represents my firm — the impression they leave with the customer/client defines the values and reputation that we stand for. And, in this regard, I have to say how very fortunate you are in having someone of Janice’s caliber representing Disaster One!
Patricia Morey, President
Patricia, we’re glad things are getting back to normal for you. Thanks for the kind words; we’re proud of our team!
Do you have a fire story? Please share it with us!