We occasionally get a note from a customer that reminds us why we do what we do, and how proud we are of our people. Here’s a great example from Barry in Oak Ridge, NC:

 

“Over the Memorial Day holiday, my family and I experienced a very traumatic event when our kitchen caught on fire. My wife and I were very devastated, and had no clue where to begin to clean up all the debris left from the fire.

We called our insurance company, who suggested we call a few companies to come out and give us an estimate to fix all the damages from the fire. When you are in a state of shock, it is difficult to bring realization of correct thought processes back to you mind.

I called Disaster One. I applaud your company from the time the first call was made to closure. We experienced nothing but generosity, support, caring, compassion, friendliness, and knowledge.

Your team was amazing. They came in to clean up the debris from the fire extinguisher that covered the entire house which allowed us to stay in the house. They were right there to answer questions, and very easy to work with during this experience.

We cannot tell you how much we appreciate your team, and what they did for my family and me during this time. Angie came out on that Sunday to assess the situation. She was calm and reassuring. We appreciated her friendliness, and great knowledge. Daniel was more than helpful with my questions. He was friendly, and very understanding of our situation.

I just wanted to acknowledge Daniel & Angela for doing a fantastic job.”

 

And we thank you for your kind words, Barry; thanks for choosing Disaster One to serve you.

 

(Image courtesy of Farm S. Kitchen fire.; 2007. Available at: http://www.flickr.com/photos/statefarm/10994875346/.)